💻 Supporting Vulnerable Adults with Technology And Keeping Them Safe from Scams
In today’s digital world, technology can be an incredible tool for connection, independence, and wellbeing especially for vulnerable adults. But alongside its benefits, the online world also presents risks, particularly in the form of scams, fraud, and digital exclusion.
At Best Life, we believe everyone deserves to feel confident and secure when using technology. Here’s how we support the people in our care and what you can do to help too.
🌟 Why Tech Matters for Vulnerable Adults
For older adults and those living with dementia, learning disabilities, or other support needs, digital tools can offer:
Connection with family and friends via video calls or social media
Access to healthcare, appointments, and local services
Independence through online shopping, reminders, and voice assistants
Stimulation via online puzzles, music, games, and virtual tours
But confidence is key. That’s where person-centred support makes all the difference.
🧡 How Best Life Companions Supports Safe Digital Engagement
1. One-to-One Tech Coaching
We work at each person’s pace explaining things clearly, avoiding jargon, and offering step-by-step help with:
Using smartphones or tablets
Making video calls (Zoom, FaceTime, WhatsApp)
Setting reminders or using voice commands
Accessing services like online GP bookings or community events
Our companions are patient and practical, helping people feel more in control.
2. Creating Safe Online Habits
We talk through how to spot scams and avoid risks, including:
Never giving out bank details or passwords
Being cautious about unexpected messages or calls
Recognising fake emails, links, or “too good to be true” offers
Checking if websites are secure before buying anything online
We also guide carers and families in setting up device safety features, such as:
Privacy settings
Strong passwords and two-factor authentication
Scam and spam filters
Trusted contact lists
3. Ongoing Reassurance
The digital world can be overwhelming but we’re always on hand to answer questions, explain things in plain language, and encourage safe exploration. No question is too small.
🚨 Spotting & Preventing Online Scams: Key Tips
We teach and reinforce these golden rules:
✅ Stop and think before clicking or replying
✅ Never share PINs, bank details, or passwords over the phone or online
✅ Hang up on suspicious calls especially if they create urgency or fear
✅ Check the source: contact the organisation directly if unsure
✅ Report scams to Action Fraud or a trusted family member or support worker
We also encourage the use of tools like:
Truecaller or Hiya (caller ID apps)
Which? Scam Alert Service
National Cyber Security Centre’s guidance for older people and carers
🤝 Partnering with Families and Support Networks
We involve families, local authorities, and professionals to create safe, empowering tech experiences. Whether it's helping someone use an iPad for the first time or explaining how to avoid a scam email, we focus on dignity, clarity, and confidence.
🌈 Final Thoughts: Building Digital Confidence, Together
At Best Life Companions, we’re not just support providers we’re trusted guides in a digital world. By supporting vulnerable adults with practical tech skills and scam awareness, we help people stay connected, stay safe, and live their best life.
If you or someone you care for needs help with technology, reach out to us. Whether it's basic smartphone support or scam prevention tips, we’re here to help with warmth, patience, and a smile.
🔐 Want to learn more about digital safety or our companion services?
Visit www.bestlife.org.uk or get in touch with our team today.
