Your Companions time is included in your hourly charge. The hourly charge does not include Companion mileage costs in their own car during the visit and expenses for activities, food and drink during the visit. We are able to offer expenditure and mileage caps.

Our minimum visit time is 2 hrs for each visit – and a minimum of 1 visit per week. There is currently no maximum number of hours we can support. If a client requires more than 6 hours a week, we advise we will match at least two companions to allow improved scheduling for sickness and holidays. Please contact us to discuss individual requirements.

Invoices are issued one month in arrears near the end of the month and paid via: GoCardless, our Direct Debit system, bank transfer or cheque.

There is currently no maximum number of hours that we can support. We will try to accommodate all requests based on demand and availability.

This will depend on Companion availability.

Yes two people may be able to share a single companion, depending on availability. A supplement may be chargeable dependent on needs.

Please note we do not provide personal care or administer medication.

All new clients are welcome to treat the first month as a trial with their new matched companion.

All expenses incurred for the client and the companion whilst out and about eg: bus tickets, coffee, lunch, mileage, charged at HMRC rates. We are happy to accommodate the use of an ‘Activity Kitty’ if appropriate. We can also set caps on any expenditure and mileage. Please note – You will not be charged any mileage for the companion's travel to and from their home.

Dependent on companion availability, we are happy to accommodate any extended visits. These will be charged at the standard rate.

For bookings cancelled with less than 48 hours’ notice, we reserve the right to charge our normal fee depending on the Client’s circumstances.

Either party may terminate the agreement with 14 days’ notice subject to there being no outstanding charges payable.

Our Companions provide independence support concentrating on wellness, independence and community access. While a number of our clients do require nursing or regular medical care, we do not provide personal care. We work alongside a number of home care and care home providers but are not registered ourselves with the CQC.

If a companion is on holiday or off sick, we ask the client if they would like us to supply a temporary replacement companion which we would source from our existing workforce, subject to availability. There is no additional charge for this service.